Shipping policy
Shipping Policy
Processing Time
All orders are processed within 5 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: $4-$10 (Estimated delivery: 2 to 5 business days)
- International Shipping: varies (Delivery times vary by destination)
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with a tracking number once your order has shipped.
Damages
If your order arrives damaged, please contact us within 3 days at admin@roots2tresses.com. We will work to resolve the issue as quickly as possible.
Lost or missing items
We are not responsible for lost or missing packages or items that are marked as delivered by the carrier.
International Shipping
We currently ship internationally, you will be notified at checkout if shipping is not available. Please note that customers are responsible for any customs fees or import taxes.
Changes to Shipping Policy
We may update this policy periodically. Please check back for the most current information.
Contact Us
For any questions about our shipping policy, please contact us at rootstresses@gmail.com